| As a general practice all web hosting companies | | | | timings suit your requirements. |
| promise a 24 X 7 technical support system, while | | | | Assessing the technical expertise of the company: |
| only a small percentage of these companies happen | | | | It is a fact that the support system will be as good |
| to meet these requirements effectively. your online | | | | as their technical expertise. ensuring that the people |
| presence is important and before you square down | | | | behind the support system are knowledgeable |
| on a hosting company its important that you look | | | | enough to hit the nail on the head and are able to |
| into the various facets on this industry and the | | | | sort the problems very quickly. This aspect of the |
| norms that a good hosting company should follow. | | | | company needs to be well analysed. One should call |
| Having a smooth enquiry management system: The | | | | up the technical support department and talk to |
| base for being able to offer good technical support | | | | them to see and analyse their technical expertise. |
| depends largely on the enquiry management system. | | | | Support Documentation and Tutorials: |
| If something goes wrong with your website, you | | | | It has been noticed that focused and experts hosting |
| need to get in touch with the technical support | | | | companies offer their clients with various documents |
| department. The process of filing and tracking a | | | | to offer documented support system as a layer. This |
| support request needs to be evaluated. The following | | | | is often witnessed in the form of: |
| are some parameters one can look into to gauge a | | | | - online Hosting tutorials |
| companies enquiry management system. | | | | - Flash based control panel tutorials |
| - Does the company a help management desk where | | | | - Knowledge base of frequently asked questions. If |
| are the support tickets are logged and can the | | | | the hosting company in question falls short on any of |
| progress be monitored by the client. | | | | the parameters you should reconsider and look for |
| - What is the response time of the support request. | | | | another hosting company. |
| - Does the company offer phone support and do the | | | | |